We have pushed overall quality control actively since
late 70s of 20th century. In more than two decades’ implementation, our quality
control level has improved greatly and marvelous achievements accomplished,
rewarded with national or provincial level Outstanding QC Result Award. Since
1995 quality assurance system has been established and put into operation. And
by Nov. 1997, the company has been qualified for Third-party Quality System
Certification (ISO9002:1994). Upon issuance of 2000 version ISO 9000 family
standards, we have carried forward ISO9001:2000 standard transition
energetically to adopt to requirements of development and lift quality control
level, and passed third-party certification of ISO9001:2000 standard (without
any omission)in Nov.2001.
Implementation of standards is not merely a means of acquiring certificates.
What’s more important is to accelerate actual improvement of product quality.
We popularize standard implementation by all means at ordinary times to impress
it deeply in mind of everybody, letting him be aware of his own
responsibilities concerning quality issue, of his doings, don'ts and way of
doing. We keep perfecting quality control system to adapt to the changing
market and therefore our system possesses high operability on basis of full
standard coverage. And great importance has also been attached to continual
upgrading to strengthen self-perfection function of the system. Now the company
is promoting ISO/TS16949 actively and planning to pass third-party
certification of ISO/TS16949 quality control system planned to pass by the end
of Year 2004.
Measurement is the eye of quality control. As a national “First-grade Measuring
Control Unit”, our company has laid much stress on investment on this aspect
and been an active promoter and utilizer of advanced measuring methods all
years along. At present it owns measuring devices of more than 7000 suits
(sets), including M&M gear measurement center, three-coordinate etc.
advanced measuring devices. Active measurement and electronic post etc advanced
measuring methods have also been widely adopted in practices of the company,
which has provided solid assurance for our quality progress.
We are in possession of perfect after sales network and strong servicing team.
The whole staff will adhere to “Quality Priority and Customer Priority” from
first to last and offer adequate services to all customers wholeheartedly.
By years’ systematic operation perfect quality control system has already taken
shape in our company. Always focusing on consumers, we keep improving and
meeting their demands on and on, and even shooting at overreach.
Our quality policy says: Dongfeng Motor, Excellence, Wholehearted Services and
Customer Priority.
So we are committed to:
A. A service guarantee of 50000km’s drive of the motor
B. Four 24-hour servicing promises (e.g. firstly, trade firms of DFAC and their
technical service center all over the world abide by 24-hour shift regulation,
servicing customers around the clock; secondly, customer’s visit, call and mail
is guaranteed to handle within 24 hours; thirdly, product repair and urgent
call for substitutes are to be finalized within 24 hours; and fourthly, aids
requested by breakdown Dongfeng motor reach on spot within 24 hours upon
receipt of the message.)
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